SeeClickFix - Citizen Reporting Tool Lauches
The City of Lathrup Village
Launch Week of February 10, 2020
The City of Lathrup Village has partnered with SeeClickFix to provide a new platform that will allow citizens to request city services.
With the free SeeClickFix mobile app and web tools, Lathrup Village citizens will now be able to provide city staff with pictures, videos, specific descriptions, and valuable details, that are needed to get the job done efficiently. In addition, the SeeClickFix platform (SeeClickFix) provides City of Lathrup Village officials with a centralized issue management system to manage issues from creation to resolution — engaging and updating citizens throughout the process.
The City of Lathrup Village’s SeeClickFix mobile app is available for download on Android and iPhone. In addition to the mobile apps, citizens can send reports to the City of Lathrup Village’s website www.lathrupvillage.org and seeclickfix.com. A kiosk will be set up in city hall for residents who walk in as well.
According to the City of Lathrup Village’s Mayor Kelly Garrett, “We will be using SeeClickFix to improve the quality of life for our residents and encourage greater citizen participation. It’s very exciting because SeeClickFix is an easy to use platform that can be assessed on a computer, tablet and cell phone.”
Mayor Pro Tem Bruce Kantor added, “This partnership not only allows citizens to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own ‘watch areas’ to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report. “
Lathrup Village’s City Administrator Dr. Sheryl Mitchell stated, “SeeClickFix is a team effort between citizens and city staff. It organizes, tracks, and manages service request from our local residents through a single application. When they see a problem, just a few clicks are all that it takes to send in a service request. It increases our efficiency because all task management is coordinately seamlessly through this convenient state-of-the-art tool.”
About the City of Lathrup Village
Lathrup Village is a small, robust community with beautiful historic homes, friendly neighbors, and tree-lined streets. The population is 4,088 and consists of 1,656 households (2010 U.S. Census). Residents enjoy walkable neighborhoods and beautiful park spaces, which make it a unique, upscale community with a character and vibrancy all its own. The City of Lathrup Village covers an area of 1½ square miles, bounded on the north and south by 12 and 10½ Mile Roads and running east and west from about ¼ mile east of Southfield Road to Evergreen Road on the west. The city is centrally located in close proximity to a developed highway system that provides easy access to the entire metropolitan area and many amenities.
SeeClickFix was founded in 2008 to empower citizens with tools to publicly document quality of life concerns in their neighborhoods. By radically improving the quantity and quality of this data, SeeClickFix was quickly adopted by local governments, who needed a better way to receive information from citizens.
This exchange helped to build one of the largest neighborhood networks in the world — upon which public agencies and public citizens engage to improve communities. Today, SeeClickFix has official partnerships with hundreds of cities, engaging hundreds of thousands of citizens in the resolution of millions of issues.
SeeClickFix has worked with government partners to develop municipal management tools on top of this citizen network. As SeeClickFix is adopted into the everyday lives of government users, the benefit of the engaged citizen base continues to grow.